Jo a mother, has just looked at a photo of a young child similar to her own crying calling for his mother on TV, his little face is filled with anguish. Jo wince’s and feels the child’s anguish. This is an empathic response. Lara a mother has also just looked at a photo of a…
Category Archives: Customer Service
Change, Customer Service, Executive Coaching, Leadership
High Tech High Touch – A key principle in the digital age.
24
Jan
Jan
The principle of ensuring both a High Tech High Touch philosophy in the digital age is a principle that will serve us well in both our personal and professional lives. It is too easy to centralise, computerise, analyse, digitalise and misplace the importance of human interactions. It is not an intentional strategy but an evolving…